Discussion topic: Non Return Fee

This message was authored by: DwayneO · ‎18 Feb 2023

I forgot to return my broadband box, and have received a £50 charge on my account. I posted it back today as soon as I got the charge. Admittedly this is my fault, even when they receive the package this week will the charge still apply or will they (hopefully) just credit my account back? Thanks

This message was authored by: SKY1992bf · ‎18 Feb 2023

@DwayneO Did you obtain proof of postage

If you did we may be able to help in reversing it but if you didn't any reversal would be at sky's discretion

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: DwayneO · ‎18 Feb 2023

Yes from the post office this morning

This message was authored by: Mark39 · ‎18 Feb 2023

Hopefully they'll credit,your account, but,it's likely to take a lot longer than a week. Keep an eye on it. Did you get proof of posting? It will help greatly in the event of a problem.

This message was authored by: SKY1992bf · ‎18 Feb 2023

@Mark39 wrote:
Hopefully they'll credit,your account, but,it's likely to take a lot longer than a week. Keep an eye on it. Did you get proof of posting? It will help greatly in the event of a problem.

@DwayneO as above , just keep your proof of postage very safe and indefinitely

if anything happens post back here and we can alert sky from here

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Non Return Fee

Non Return Fee

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