No tracking details for my order

[dragonking]

I placed my order yesterday and wanted to track my order but it didn't recognise my email, so I created an account with my email and it doesn't show any orders and I'm unable to track it. I can't call Sky as I get an automated response saying that I haven't been given access to this service.

Not a good first impression for a new customer. 

[caesarome]

@dragonking 

You will have to contact Sky about this:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[dragonking]

I don't use social media. The fact that a big company uses it instead of offering basic customer support is absolutely ridiculous 

[Mark39]

Use the Chat option?

[dragonking]

The chat is just an ai llm, can't get it to connect to customer support 

[martswain]

@dragonking  you'll just have to go old fashioned then and use the dog and bone.

[dragonking]

As I said, the customer service number provided doesn't connect as I'm not a customer yet

[MightyQuinn · Accepted solution]

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@dragonking wrote:

so I created an account with my email and it doesn't show any orders and I'm unable to track it.

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Hi @dragonking   Did you link your Sky ID (found in the confirmation email) to your account? https://www.sky.com/help/articles/sky-id-link-tv-broadband-talk

[dragonking]

finally got it to work after many errors