No refund of credit

[Milamalk902]

Am I likely to ever receive the credit or will it be credited from a bill? Broadband switched in jan but was still charged an additional month which was then credited but never recieved? 

[caesarome]

@Milamalk902 

To confirm you now see a credit on the account because if so we can alert Sky's messaging team about this and if you want they will contact you via here to issue the refund ?

[Milamalk902]

Yes, credit is showing on a February bill. Ineould really appreciate any help. Thank you 

[Daniel0210]

@Milamalk902 

Your post has been escalated to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Milamalk902 to chat.