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Discussion topic: No refund for lack of Internet connection

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This message was authored by Silvia7 This message was authored by: Silvia7

No refund for lack of Internet connection

I've had no Internet and no landline since storm Darragh on 6th of December . A tree took the line down.

Reported it to Sky on Tuesday morning 10th of December. It took them till the 17th of January to repair the line.

I only got a measly 14 euro refund on my December bill, and now the January bill has no refund on it at all!

Not good enough. I'll be cancelling Sky shortly.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No refund for lack of Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Silvia7 

Unfortunately the Openreach auto compensation scheme applicable in the UK is not available in the ROI so I doubt any further compensation will be forthcoming but unless you call Sky Ireland and ask you won't know. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No refund for lack of Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Silvia7 

 

As @Daniel0210 indicates if ComReg doesn't exert pressure on ISPs in RoI in the way that Ofcom does in the UK there's little incentive for anything better to happen.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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