Discussion topic: No refund for lack of Internet connection

This message was authored by: Silvia7 · ‎22 Jan 2025

I've had no Internet and no landline since storm Darragh on 6th of December . A tree took the line down.

Reported it to Sky on Tuesday morning 10th of December. It took them till the 17th of January to repair the line.

I only got a measly 14 euro refund on my December bill, and now the January bill has no refund on it at all!

Not good enough. I'll be cancelling Sky shortly.

This message was authored by: Daniel0210 · ‎22 Jan 2025

Unfortunately the Openreach auto compensation scheme applicable in the UK is not available in the ROI so I doubt any further compensation will be forthcoming but unless you call Sky Ireland and ask you won't know.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎22 Jan 2025

@Silvia7

As @Daniel0210 indicates if ComReg doesn't exert pressure on ISPs in RoI in the way that Ofcom does in the UK there's little incentive for anything better to happen.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: No refund for lack of Internet connection

No refund for lack of Internet connection

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