I can see online that my broadband is going up in April but as of today, 19 March 2025,I have had no notification of this. Should I have had by now? Also, I have £190 credit on my account as I had lose of service for over a month. If I leave due to the price increase, will Sky pay me this money back? Thanks
Give Sky a call to discuss it. Sky don't use email for general communication like you want to send.
Dial Sky free from your Sky Talk landline by dialling 150.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
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@Celiab wrote: I can see online that my broadband is going up in April but as of today, 19 March 2025,I have had no notification of this. Should I have had by now?
I believe all customers should have received an email or letter by 18 March so if you usually receive these by post it may have been delayed by/at Royal Mail.
Also, I have £190 credit on my account as I had lose of service for over a month. If I leave due to the price increase, will Sky pay me this money back? Thanks
Yes. If you leave your broadband deal the credit should be reimbursed in up to 6 weeks from the end of your 14 day notice period (longer if you cancel your payment method).
Your duplicate thread on the broadband board has been removed to prevent duplicate replies.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Thank you Yes, I was unsure of which board to put the discussion on. I usually get my notifications by email, so it sounds like I should have had it by now then? Is there an email address I can enquire about it at all? Thanks
Give Sky a call to discuss it. Sky don't use email for general communication like you want to send.
Dial Sky free from your Sky Talk landline by dialling 150.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
