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Discussion topic: No mobile or landline signal, have TV cannot ring accessibility to see whats wrong

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This message was authored by: AllyOstrich

Message posted on ‎17 Jun 2025 04:36 PM

No mobile or landline signal, have TV cannot ring accessibility to see whats wrong

I don't have any landline or mobile signal. How do I contact Sky Accessibility to tell them,  and ask what can be done? I need the landline to connect to my Personal Alarm as I'm at great risk of falls. My router has 3 green  lights, the landline handset shows I've had calls, but no ringtone or dialling tone. The mobile just says No Network. Hope someone can help. Many thanks

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Superuser
This message was authored by: GD1

Message posted on ‎17 Jun 2025 04:45 PM

Re: No mobile or landline signal, have TV cannot ring accessibility to see whats wrong

Posted by a Superuser, not a Sky employee. Find out more

@AllyOstrich  You should be able to contact the accessibility team using one of the links here https://www.sky.com/help/articles/contacting-sky-accessibility

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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