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Discussion topic: No help for financial difficulties

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This message was authored by Carline123 This message was authored by: Carline123

No help for financial difficulties

I'm not happy at all!! I was told on numerous occasions that my TV would not get restricted. I have even screen shot all my conversations on live chat. There is no way of me getting my TV back on now as I've explained my situation and I'm paying on the 19th January my overdue bill. I Don't understand why my TV has been suspended when this agreement was setup by more than one agent.

 

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This message was authored by caesarome This message was authored by: caesarome

Re: No help for financial difficulties

Posted by a Superuser, not a Sky employee. Find out more

I'm afraid the agents were incorrect because the same rules apply to us all and that is if a bill isn't paid then our services are restricted until it has been paid in full. So pay the bill when you can and you will also need to set up either a direct debit or card payment before your services will be restored.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No help for financial difficulties

Posted by a Superuser, not a Sky employee. Find out more

@Carline123 

As @caesarome has stated you were wrongly informed. The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process. Sky don't allow promises to pay. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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