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Discussion topic: No canellation of previous phone provider

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This message was authored by: JustJayT

No canellation of previous phone provider

Despite numerous assurances that there was nothing for me to do with regard to changing our phone from Plusnet to Sky talk (as part of a Broadband and talk package), I find that I have been billed until March 11th, when the transfer was February 27th.  
I tried to speak to someone at Sky, but none of the choices fitted my problem.

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This message was authored by: MarkGoldsmith

Re: No canellation of previous phone provider

Posted by a Superuser, not a Sky employee. Find out more

That's normal.

 

You are billed a month in advance ( and bills are generated 14 days before the billing date) and the billing continues as normal until the day the service is terminated, so you would always expect to be billed after the end of the service and would then have the money refunded. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: PandJ2020

Re: No canellation of previous phone provider

Posted by a Superuser, not a Sky employee. Find out more

I presume this is PlusNet billing you rather than Sky?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: JustJayT

Re: No canellation of previous phone provider

Yes, if we hadn't contacted Plusnet they wouldn’t have known

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