No bill showing on my account

[Corm1]

I had placed an order for sky TV and broadband in an old address and ended up cancelling as the broadband was too slow for work on the old copper lines. Now I've moved and gotten broadband, I can't see my bills just my old sky TV order. I've tried the 0818 number but the automated voice doesn't understand my issue. How to I actually make contact with someone who can help? Plus my bill was more than expected this month so it'd be nice to see exactly why. 

[caesarome]

@Corm1 

As you cancelled at your previous address and signed up again as a new customer at your new property you will need to setup a new Sky ID to use because as you have discovered you can't use the one you had.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id