Discussion topic: No account info or products on both app and online.

This message was authored by: Rbley · ‎10 Apr 2024

I have just joined sky and was supposed to be going live today for my broadband connection but have not received my router which should have arrived yesterday. When I go on the app and online to sign into my account I have no account info available and it says I have no products registered despite having an account when I phone up. I want to be able to track my order and view the order details. Thanks, Ryan

This message was authored by: caesarome · ‎10 Apr 2024

@Rbley

See if working through this link helps:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Discussion topic: No account info or products on both app and online.

No account info or products on both app and online.

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Re: No account info or products on both app and online.

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