0

Discussion topic: New viewing card issue help

Reply
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎24 Oct 2024 01:45 PM - last edited: ‎24 Oct 2024 01:47 PM

Re: New viewing card issue help

Posted by a Superuser, not a Sky employee. Find out more

@Ktq1 

Unfortunately all that's gone wrong is you forgetting to remove the card from the box.  It's an easy mistake to make and plenty do. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 16 of 20
466 Views
0 Likes
Reply
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎24 Oct 2024 01:49 PM

Re: New viewing card issue help

Posted by a Superuser, not a Sky employee. Find out more

@Ktq1  This is a customer error not a Sky error, therefore they should not nor will expedite this for you.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 17 of 20
461 Views
0 Likes
Reply
Avatar for Ktq1
Level 1 icon
What's this?
Topic Author
This message was authored by: Ktq1

Message posted on ‎24 Oct 2024 01:51 PM

Re: New viewing card issue help

The error is the fact their advisor didn't tell me to retain the viewing card. The call has already been listened to and confirmed by Sky

Report post
Post 18 of 20
458 Views
0 Likes
Reply
Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎24 Oct 2024 01:54 PM

Re: New viewing card issue help

Posted by a Superuser, not a Sky employee. Find out more
@Ktq1 wrote:

The error is the fact their advisor didn't tell me to retain the viewing card. The call has already been listened to and confirmed by Sky

@Ktq1 sky expert customers to already know this hence why there was no need for advice to be given 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 19 of 20
453 Views
0 Likes
Reply
Avatar for Ktq1
Level 1 icon
What's this?
Topic Author
This message was authored by: Ktq1

Message posted on ‎25 Oct 2024 02:53 PM

Re: New viewing card issue help

Thank you to everyone who has assisted me, I am only sorry I didn't know aboyt this community before I started speaking with SKY!

 

To update everyone, the new card arrived today, so it is possible to get a card the next day......lol

Report post
Post 20 of 20
362 Views
0 Likes
Reply
Reply