New deal!!

[CBBT]

On the 30/01/2024 I rang sky and re negotiated my current deal which ends on 4/4/2024 for both my broadband and tv packages. I was told this was a done deal and has gone through! A few weeks later I rang Sky to confirm these changes as I had only had communication about my Broadband deal. My future payments in my sky are still showing the old info for April and onwards and prices that I did not agree to. Does anyone know when this info should change or a fast track to talk to someone at sky?

I keep getting emails from sky my old deal is coming to an end and ring to negotiate a new one BUT I HAVE DONE ALL OF THAT!!

CBBT

[Mark39]

I'd give Sky a further call. It sounds as though the deal you negotiated hasn't been implemented, particularly as you haven't had emailed or written confirmation.

[Anonymous]

Same thing happened to me last week 

[CBBT]

Thank you all I have contacted Sky and hopefully sorted it out now, it had not been implemented!!

Many thanks to all replies.

[Mark39]

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@Anonymous wrote:

Same thing happened to me last week 

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You'll beed to do the same as the OP then