New customer - no order or products access

[G-Man]

Hello,

I'm a new customer. Earlier this month I brought a broadband package. My account still doesn't show my orders or products. Therefore I have no access to check.

I brought broadband package without creating a account first, (this could be the cause of the issue). It did not prompted me to create an account first. I created an account after the purchase.

There's no option to link any purchase order.

Anyone did the same? if yes, what was the solution?

I thought I ask here first before making a call to Sky.

[caesarome · Accepted solution]

Have you tried this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[G-Man]

@caesarome, many thanks! This is exactly what I was looking for!

All sorted now. I can confirm that my account is linked, can see the order and access product listings.

This is now solved!