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Discussion topic: New address to my account

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This message was authored by Phil181 This message was authored by: Phil181

New address to my account

I moved home 18 months ago and I forgot to update my new address to sky I only have a iPad and am trying to upgrade to a new model but first I need to update my account 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: New address to my account

Posted by a Superuser, not a Sky employee. Find out more

@Phil181 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: New address to my account

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Phil181.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: New address to my account

Posted by a Sky employee

We are still looking to help you @Phil181 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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