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Discussion topic: New account issue

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JAMESmc80
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This message was authored by JAMESmc80 This message was authored by: JAMESmc80

New account issue

‎28 Dec 2022 09:04 AM

I previously had sky q either my ex partner who got into debt iv since tried to set up an Acc as we are no longer together but I'm unable to do it does anyone know why I wasn't on the previous account 

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Dazzasky
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This message was authored by Dazzasky This message was authored by: Dazzasky

Re: New account issue

‎28 Dec 2022 09:07 AM

Posted by a Superuser, not a Sky employee. Find out more
@JAMESmc80 wrote:

I previously had sky q either my ex partner who got into debt iv since tried to set up an Acc as we are no longer together but I'm unable to do it does anyone know why I wasn't on the previous account 

Obviously your ex didn't put you on the account.  @JAMESmc80 

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Daniel0210
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Re: New account issue

‎28 Dec 2022 09:08 AM

Posted by a Superuser, not a Sky employee. Find out more
@JAMESmc80 wrote:

does anyone know why I wasn't on the previous account 

@JAMESmc80 

Accounts are only ever in one name. Sky don't allow joint account names. Who was the account holder for the previous subscription? Are you still at the same address? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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