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Discussion topic: New/Returning customer

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This message was authored by Lenham This message was authored by: Lenham

New/Returning customer

Hi,

 

 I've tried to find a deal for new or returning customer, but they seem only for exisiting customers... So how do I order the service as new please? I even used link from email from Sky to claim returning customer deal - but nothing is there except to chat online. 

  Didnt it used to have a section where you can build a package before? 

 

Hope to get an answer soon, thanks in advance

 

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: New/Returning customer

Posted by a Superuser, not a Sky employee. Find out more

I think you are best at using one of the options here to contact the accessibility team, you might need to register first though but once you have done this hopefully they can help you:

 

https://www.sky.com/help/articles/contacting-sky-accessibility

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This message was authored by Doc5907 This message was authored by: Doc5907

Re: New/Returning customer

Posted by a Superuser, not a Sky employee. Find out more

@Lenham wrote:

Hi,

 

 I've tried to find a deal for new or returning customer, but they seem only for exisiting customers... So how do I order the service as new please? I even used link from email from Sky to claim returning customer deal - but nothing is there except to chat online. 

  Didnt it used to have a section where you can build a package before? 

 

Hope to get an answer soon, thanks in advance

 

 


Hi @Lenham  to get the best overall package price, I'd say your far better ringing Sky and negotiating the best deal.

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This message was authored by Mark39 This message was authored by: Mark39

Re: New/Returning customer

Posted by a Superuser, not a Sky employee. Find out more

Calling is likely to be best, as @Doc5907 recommended. Alternatively if you sign out and visit Sky.com you can build a package as a new customer

Lenham
Topic Author
This message was authored by Lenham This message was authored by: Lenham

Re: New/Returning customer

Thanks for the reply/advice - but unfortunately we're deaf, so therefor we cannot hear well over the phone. Thanks anyway 🙂 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: New/Returning customer

Posted by a Superuser, not a Sky employee. Find out more

@Lenham wrote:

Thanks for the reply/advice - but unfortunately we're deaf, so therefor we cannot hear well over the phone. Thanks anyway 🙂 


@Lenham 

Not sure if it applies if you're not already a customer but it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: New/Returning customer

Posted by a Superuser, not a Sky employee. Find out more

How long have you been away from Sky for @Lenham because if it is 12 months or more then you would be seen as a new customer and not a returning one so if is the case it might explain why that link you tried to use no longer works.

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Lenham
Topic Author
This message was authored by Lenham This message was authored by: Lenham

Re: New/Returning customer

@caesarome 

 

Hi, we left in April 2021, so yeah I'd be classed as new customer, but the email we received last week which included this line "Come back today and save £234 over 18 months" and the offer is on until 29th December, hence I put down new/returning customer. Even if we're new, we still cannot build/get a package online easily the main page stated for existing customers..? 

 

Thanks 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: New/Returning customer

Posted by a Superuser, not a Sky employee. Find out more

I think you are best at using one of the options here to contact the accessibility team, you might need to register first though but once you have done this hopefully they can help you:

 

https://www.sky.com/help/articles/contacting-sky-accessibility

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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