Netflix charges even though I’m already paying it

[Emily152]

Hi, 

I'm in need of help, I've already got an account for Netflix premium but on my billing page it's saying I'm paying for Netflix premium that I'm already paying. 

how do I get rid of the payment on my bill so that I'm not paying for it twice.. as it's said before the Netflix premium got put on that I was meant to be paying £41 a month

and now I'm paying £54 a month.. 

many thanks. 

[Addie15 · Accepted solution]

Hi there, @Emily152.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147