Netflix added to account as UHD

[mjmac2]

Evening!

I have just set up Netflix on my Sky Q and I am 99.9% certain I did not request the Netflix Premium but it seems this is what I have got!?!?  I have the UHD on my account and to be honest I'm happy with Full HD and couldn't care less if its UHD. I certainly am not bothered that my netflix is UHD. Is it automatic and what are the charges for this - I had a look at the "future bill" and it seems I will charged £6 for Netflix (was expecting) this but an additional £3.97 for having it in UHD!  I can't find any way to sort this out online and just have normal HD Netflix account. I find it a very very sneaky way of adding on costs to the already high cost account. Can't find a live chat function anywhere and not interested in phoning a call centre. 

Is it possible to not have netflix as UHD?

[oldfella]

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@mjmac2 wrote:

Evening!

I have just set up Netflix on my Sky Q and I am 99.9% certain I did not request the Netflix Premium but it seems this is what I have got!?!?  I have the UHD on my account and to be honest I'm happy with Full HD and couldn't care less if its UHD. I certainly am not bothered that my netflix is UHD. Is it automatic and what are the charges for this - I had a look at the "future bill" and it seems I will charged £6 for Netflix (was expecting) this but an additional £3.97 for having it in UHD!  I can't find any way to sort this out online and just have normal HD Netflix account. I find it a very very sneaky way of adding on costs to the already high cost account. Can't find a live chat function anywhere and not interested in phoning a call centre. 

Is it possible to not have netflix as UHD?

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Hi @mjmac2 

Assuming you subscribe through Sky
Sky Ultimate TV includes the Netflix Basic plan (1 screen + SD)
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack On Sky Q.
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first) on Sky Q.

[mjmac2]

Thanks but that isn't what I was asking. Thanks anyway

[oldfella]

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@mjmac2 wrote:

Thanks but that isn't what I was asking. Thanks anyway

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Hi @mjmac2 

My post explains why you have Netflix in UHD.

ie it is not due an extra charge for Netflix in UHD but is due to you having the Q UHD option.

If you don't want anything in UHD then you can always cancel your Q UHD add on.

'Of course this will mean you will not be able to view any Q UHD content.

[mjmac2]

thanks. The future bill does indeed have extra charges for netflix that I wasn't aware of when signing up. My main issue is, is how unclear sky pricing is when making changes to accounts. I probably will unless someone in sky can make my Netflix just the Standard subscription 

[TimmyBGood · Accepted solution]

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@mjmac2 wrote:

I probably will unless someone in sky can make my Netflix just the Standard subscription 

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I doubt that's possible, because with Ultimate TV on a Q box choosing to have the Sky HD and UHD add-ons automatically upgrades the bundled Netflix Basic to Standard and then Premium.  The whole point is there's no additional cost to the subscriber for this Netflix change: as @oldfella says, dropping the Sky UHD add-on takes Netflix down to Standard but removes Sky UHD access too.