Need to talk to someone

[MrsRoseFerrara]

Want ta talk to someone regarding payments 

[caesarome]

We are customers here but we might be able to answer any questions you have.

[Patryk93]

Contact with SKY on WhatsApp they actually responding very quick.

[SECKERGEORGE19]

Hello realy need help to let sky know I can't pay my bill till the 28th realy sorry have been struggling, hope date can be changed to 28th

[Daniel0210]

@SECKERGEORGE19 
This is the billing process which applies to all of us.

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[daveNOS]

@SECKERGEORGE19 You will have to contact Sky yourself and let them know, depending on how you pay and when your bill date is you may be fine, if you pay by Direct debit you get a 10 day grace period from your original bill date before Sky attempt to take funds again, this does not apply if you pay by card payment.

[SECKERGEORGE19]

Thank you for message, is there a number I can call???

[Daniel0210]

@SECKERGEORGE19 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

But remember … Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.