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Discussion topic: Need to speak to someone about discontinuing offer to avoid excess payment

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This message was authored by borneo This message was authored by: borneo

Need to speak to someone about discontinuing offer to avoid excess payment

Is there a telephone number I can call ( I don't have a sky mobile account) to stop sky sport package? Very concerned about huge increase since trial i started in December

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Need to speak to someone about discontinuing offer to avoid excess payment

Posted by a Superuser, not a Sky employee. Find out more

@borneo 
You can’t cancel anything via the forum. To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv


To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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