Need to inform of late payment

[Flo+chandler]

My payment is due on 28th March im unable to pay till the 2nd April also need to change payment dates back to the 28th of each month

[Daniel0210]

---

@Flo+chandler wrote:
My payment is due on 28th March im unable to pay till the 2nd April 

---

@Flo+chandler 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

The following process applies…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

---

@Flo+chandler wrote:
also need to change payment dates back to the 28th of each month

---

If your payment date is already the 28th then nothing needs changing. Otherwise you can change your payment date via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

If your payment is due soon you might find that either you can't change it until the payment has been made or that your new date will not start until your next bill.