Need to cancel sky cinema, can’t get passed Sky Robit when calling

[AuntieShirley1]

As per subject trying to contact sky and it asks for a bank acc last two digits which it isn't validating

need urgent help as don't want to auto renew and it's proving impossible to speak to someone.

[Daniel0210]

@AuntieShirley1 
To remove a part of your TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

[caesarome]

@AuntieShirley1 

You might be able to do this online here:
https://www.sky.com/mysky/tv/tv-packs

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

If you call then say nothing when asked any questions by the bot and remain on the line.

[AuntieShirley1]

Sorry Sky bot when saying nothing is failing to dead tone cutting the call, why is it so difficult to speak to a human

[Daniel0210]

@AuntieShirley1 

Have you tried the link in my post?

[AuntieShirley1]

Yes it just takes to a page where is no options to remove sky cinema 😔

[Daniel0210]

@AuntieShirley1 

Is that via the message option towards the bottom of page? 

[AuntieShirley1]

Says message currently unavailable- says opening hours like you said but msg option is grayed out 😔

[PandJ2020]

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@AuntieShirley1 wrote:

need urgent help as don't want to auto renew and it's proving impossible to speak to someone.

---

There's no 'auto renew'.  If your discounts for it are expiring then it simply moves to a rolling basis requiring 31 days to cancel.

(Of course, you need to contact them to cancel it...)

[Daniel0210]

@AuntieShirley1 

Showing open for me…

[AuntieShirley1]

Call us is an option, messaging is greyed out, tried the link you sent three times ....

[Daniel0210]

@AuntieShirley1 

Still saying as open for me.

These are the other current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[AuntieShirley1]

Thanks for help trying social media