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Discussion topic: Need to cancel grandparents TV and Broadband

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This message was authored by: JK47

Need to cancel grandparents TV and Broadband

Hi. My grandparents have been moved into a care home and they have Sky TV and broadband at their old flat which we need to cancel. My uncle has been trying to call but as he doesn't have the password and nobody remembers it he's unable to get past the robot.

 

Any advice please?

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This message was authored by: Daniel0210

Re: Need to cancel grandparents TV and Broadband

Posted by a Superuser, not a Sky employee. Find out more

@JK47 

Does anyone have power of attorney?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: JK47

Re: Need to cancel grandparents TV and Broadband

Yes both my Dad and Uncle have power of attorney.

This message was authored by: Daniel0210

Re: Need to cancel grandparents TV and Broadband

Posted by a Superuser, not a Sky employee. Find out more

@JK47 

Not sure if this link will provide any assistance 

https://www.sky.com/help/articles/third-party-assistance 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar for JK47
Level 2 icon
Topic Author
This message was authored by: JK47

Re: Need to cancel grandparents TV and Broadband

Thank you.

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