Need to cancel but no credit

[Zhanellewellyn]

Need to cancel contract and end of term but don't have credit to ring sky 

[Daniel0210]

@Zhanellewellyn 

TV or Broadband/Talk?

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

▪️

Are you cancelling broadband altogether or are you switching to another provider?

The one touch switch should allow you to change providers by contacting the new ISP. If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

[caesarome]

---

@Zhanellewellyn wrote:

but don't have credit to ring sky 

---

Calls to Sky on their 03 number are free if that helps, otherwise you should be able to use the messaging service via  "No, I still need help" at the bottom of the page on this link:

https://www.sky.com/help/articles/cancel-sky-tv