Need more time as I don’t get paid for another week

[Thomas31]

Hey there I see my bill over due but unfortunately I don't get paid till the 23rd if they a way I could get abit of support don't wanna be disconnected as I have 4 young children under 4 

[Daniel0210 · Accepted solution]

@Thomas31 
This is the billing process which applies to us all… and it's automated. 

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[GD1]

@Thomas31  You should also be aware you're not contacting Sky Customer service via the community, also no advisers can place a hold on your account as the billing is automated and can't be overidden.

[Thomas31]

Yes I received a text today to say they try again ten days thank you