Need help

[Sylvia]

I recently found out I have been paying for multi screen which I thought was for Netflix to begin withthing. I told the sky adviser that I want that cancelled as I have no other box except the one in the living room since Tv upstairs is smart now I have been told I have to return the sky q box which I never had in the first place. What's going on?? What do I do to resolve this? 

[nigea99]

hi @Sylvia 

I have escalated your post to a SKY supprt team who, hopefully, will be in touch  to discuss your situation and hopefully help resolve this for you.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sylvia.

[Lisa-P1987]

We are still looking to help you @Sylvia . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks