Name and address on cancellation bill

[Alan062]

Hi i have been phoning sky customer service for over a month now. I'm trying to get name and address on my November bill. October and December and every other 1 is there apart from November which I need. It  is not there so I can't download the pdf which has the address on it. This is so I can get my early cancellation fees back from my current supplier. They have told me the would get the gdpr teem and back team to get sorted but still no luck anyone recommend anything that I can do. Phoning them is like talking to a brick wall thanks.

[caesarome]

@Alan062 

Is this November's bill that has the early termination fee on it and that they will not accept it without your address being on it, if so try putting in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint