Mysky App thinks i have sky glass when i don't.

[AlliL]

All devices on all screens when i log into my main account defaults to asking for my postcode. 

After putting that in it tries to "find my sky glass account" which i don't have as i've never purchased it. 

It asks for the 1st and 2nd digit of my payment account for sky glass which i cannot provide and therefore cannot log into my mysky app. 

I've been on the phone for over 4 hours now being bounced around between sky tech, skyq, skyglass and no one has figured out what they've done my to account. 

I think there's an empty sky glass account somehow linked to the rest of my accounts they just don't know how to find it. 

[caesarome]

@AlliL 

There has been a few posts along these lines for some reason recently, if you are getting no where on the phone then you could try social media for help:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[al2974]

Hi

Did you get an answer to this, ive had the same problem since Monday and they just keep telling me there isn't a sky glass account linked but I still cant sign in

Thanks