My upcoming bill shows charge for non return of equipment which I have returned

[JimboH000]

My upcoming bill shows charge for non return of equipment which I have returned. How do I get bill adjusted?

[caesarome]

Did you keep proof of posting ?

[JimboH000]

I have proof of delivery

[JimboH000]

Moderator note: image removed as it contains a tracking ref number

[caesarome]

@JimboH000 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We’ve sent an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to JimboH000, we have taken the necessary steps to remove the fees 🙂