My subscription was cancelled in April and I have still not received a refund

[Whattheheck]

My subscription was cancelled on 15th April and yet another months payment was taken in May. My account is £57.10 in credit. How do I claim this please? My account payment methods are all still in place

[GD1]

@Whattheheck   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Thanks for escalating. We've sent an invite to @Whattheheck.