My sky to be unrestricted

[Tanya29]

I paid my bill yesterday morning but my sky still hasn't been unrestricted. Says on my app that it's all ok. The get help wasn't helpful what's the best way to get this resolved 

[oldfella]

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@Tanya29 wrote:

I paid my bill yesterday morning but my sky still hasn't been unrestricted. Says on my app that it's all ok. The get help wasn't helpful what's the best way to get this resolved 

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Hi @Tanya29 

Does the following help?

https://www.sky.com/help/articles/reinstate-a-sky-account-my-sky#:~:text=Your%20Sky%20TV%20viewing%2....

[PandJ2020]

Have you setup a continuous payment method too?

How late was your payment (as you may have to pay next month's bill too if particularly late).

Otherwise, it just may be the time for the payment to clear.

[Tanya29]

Yes I have set up a continuous future payment. My account now has credit in it so it's completely up to date now. Do you know how long it normally takes for it to clear then