My sky stream remote stopped working and using separate remote instead and put in my card details an

[RebeccaShave]

I need help my sky stream remote stopped working and using a separate remote and put netflix on separate remote and been charged separate bill for netflix how do I fix being charged twice? I can't sign in my sky account which includes netflix as my remote isn't working 

[caesarome · Accepted solution]

As you can't link your account as per this, doing so will tell Netflix that Sky will take over the billing:

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

You will have to call Sky and ask them to do it for you.