My sky app

[Dave168]

Hi

for some reason when I logged out of "my sky account" when I logged back in. My sky mobile wasn't working and I can't view my bills or roll data to our other phones. Any help would be appreciated

thanks

[caesarome]

So to be clear you can not view anything to do with your mobile account, if so are you logged into the app with the correct details ?

[Dave168]

I am logged into my account with my correct details. But my sky mobile section doesn't show the same screen as usual. It asks me to "join sky mobile" although I already am. It might be to do with leaving sky tv. But should that affect my mobile? Surely shouldn't?

[caesarome]

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@Dave168 wrote:

It might be to do with leaving sky tv. But should that affect my mobile? Surely shouldn't?

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It could well have caused this as it can't be a coincidence so can you try this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Dave168]

I have tried this but it says I'm already linked 🤔 thanks for your help so far though 👍

[caesarome]

@Dave168 To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Dave168]

Thank you for your help. I will try again tomorrow 

[Lisa-P1987]

Thanks for escalating this @Dave168 . We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Dave168 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks