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Discussion topic: My sky agreement is coming to an end

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This message was authored by Evelynb This message was authored by: Evelynb

My sky agreement is coming to an end

Can I discuss this with you

 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: My sky agreement is coming to an end

Posted by a Superuser, not a Sky employee. Find out more

@Annie56 wrote:

I do not want to renew my contract 


@Annie56 

So if you're talking about your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My sky agreement is coming to an end

Posted by a Superuser, not a Sky employee. Find out more

You want to discuss with other customers?

 

ok, go ahead.

 

(note your contract is not ending - only your discounts are expiring)

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky agreement is coming to an end

Posted by a Superuser, not a Sky employee. Find out more

@Evelynb 

We are customers here so we can't do much with that information. Are you looking at renegotiating a new discount? 

If so, you can contact Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Annie56 This message was authored by: Annie56

Re: My sky agreement is coming to an end

I do not want to renew my contract 

This message was authored by DiscoDave77 This message was authored by: DiscoDave77

Re: My sky agreement is coming to an end

@PandJ2020  You do realise not everyone knows this is a customer to customer forum ?

 

People do google searches and see it's an official sky site and assume they are talking to sky.... Sarcasm isn't really necessary.

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: My sky agreement is coming to an end

Posted by a Superuser, not a Sky employee. Find out more

@Annie56 wrote:

I do not want to renew my contract 


@Annie56 

So if you're talking about your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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