My sky account won’t show me anything

[Aw22344]

Hi everyone I hope someone can help me

i orderd a iPad Air 2022 yesterday, there was an issue with my account to they cancelled it but the iPad has been ordered through that account and it arrived today. When I try to access my payments and bills or anything else it said restricted access. When I try to link my sky ID it say that there is a technical difficulty. I'm really worried that I can't make my payments and my credit score will be affected for this. 

please can someone help me 

[caesarome]

@Aw22344 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Aw22344  to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.