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Discussion topic: My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

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This message was authored by Remi2 This message was authored by: Remi2

My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

My pay date with work has changed. Iv looked all over sky online and it will not let me change the day for the month I want. I am now at risk of being disconnected. I went to support and all I got was virtual assistant, are there any people left to speak to anymore
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

Posted by a Superuser, not a Sky employee. Find out more

@Remi2 

You can change the billing date to a date between the 1st and 28th. You can't change the date if you're a new customer until two payments have been made. Bills are generated 14 days before the payment date for Sky+ or Sky Q subscriptions so you may be too late to do it for this month. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Remi2
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This message was authored by Remi2 This message was authored by: Remi2

Re: My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

Thanks for the reply.

Iv been with Sky now for 10 years plus. 

My work changed the dat yesterday and can't find anyone to explain this too. I don't want my Internet to go off as I use it for work but the date has changed and there is nothing I can do now. Iv looked into it and changed the date doe next month but this month is my problem at the moment , that's what I need to change 

This message was authored by caesarome This message was authored by: caesarome

Re: My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

Posted by a Superuser, not a Sky employee. Find out more

What is your usual payment date ?

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This message was authored by Mark39 This message was authored by: Mark39

Re: My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

Posted by a Superuser, not a Sky employee. Find out more

@Remi2 wrote:

 

Iv looked into it and changed the date doe next month but this month is my problem at the moment , that's what I need to change 

That suggests it's too late to change the date for this month, I'm afraid 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My pay date has changed. Why can't I change my date for my bill ASAP so I don't get disconnected

Posted by a Superuser, not a Sky employee. Find out more

@Remi2 wrote:

that's what I need to change 


As explained, you can't.

 

However, if you pay be direct debit then a failed collection will be re-attempted 10 days later.  This may give you a sufficient grace before services are disconnected.

 

Also, changing the payment date doesn't just change the date.  It completely recalculates the bill so the next one could be lower (if sooner) or higher (if later).

I am just another Sky customer and my views are my own
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