My old address is still registered on my app i can't keep track of my monthly bill they all.say zero

[Hendi72]

My old address is still.registered going by my details on the app and my.monthly payment does'nt show up they all.say zero tried to.see what my.bill.is for next mnth..it's like i'm.not paying it

[caesarome]

@Hendi72 

When you left you previous address did you cancel and then sign up as a new customer at your new address ?

[Tom-W19]

Hi @Hendi72 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Hendi72 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks