0

Discussion topic: My mother is going into a care home with a terminal illness. She is still in contract

Reply
This message was authored by Madeline48 This message was authored by: Madeline48

My mother is going into a care home with a terminal illness. She is still in contract

My mother is going into a care home with a terminal illness. She has 8 months left on her contract, does anyone have any experience of being allowed to cancel without penalty? 
thanks

 

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: My mother is going into a care home with a terminal illness. She is still in contract

Posted by a Superuser, not a Sky employee. Find out more

Normally Sky won't allow you to cancel a Sky TV contract (assuming that's what she has)  early but given the circumstances I'd suggest giving the Accessibility team a call: https://www.skyaccessibility.sky/

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My mother is going into a care home with a terminal illness. She is still in contract

Posted by a Superuser, not a Sky employee. Find out more

@Madeline48 

Sorry to hear about this news. The Accessibility Team may enquire as to whether you have Power of Attorney. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Madeline48
Topic Author
This message was authored by Madeline48 This message was authored by: Madeline48

Re: My mother is going into a care home with a terminal illness. She is still in contract

Yes we have Power of atorney and she has both a tv and broadband contract x

This message was authored by caramel865 This message was authored by: caramel865

Re: My mother is going into a care home with a terminal illness. She is still in contract

Did you manage to cancel the contract without penalty?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion