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Discussion topic: My mobile does not appear within my account details

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Avatar for Darren3453
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This message was authored by: Darren3453

Message posted on ‎24 Jan 2025 02:44 PM

My mobile does not appear within my account details

My Sky TV and broadband is in my wifes name along with my sons mobile. I cannot see my mobile within ther or my account ?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Jan 2025 04:15 PM

Re: My mobile does not appear within my account details

Posted by a Superuser, not a Sky employee. Find out more

@Darren3453 

If you ordered the phone on the same account that your son's phone is on then call Sky on 150 so they can look into this for you.

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Avatar for Tom-W19
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This message was authored by: Tom-W19

Message posted on ‎25 Jan 2025 04:36 PM

Re: My mobile does not appear within my account details

Hi @Darren3453 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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