My bills are not updating and I cannot activate discovery plus

[Haribo22]

Hi there,

I used to be with sky a couple of years ago and signed up to Stream. Now within the last month I have rejoined but with internet and stream. I can access my account via the app and online, however I cannot see my bill and nor can I access / activate discovery plus or change my internet access. It doesn't even know what I have signed up to.

Has anyone ever had this before? 

[caesarome]

@Haribo22 

If you have been away for Sky for 2 years then you now need to use a new ID to access services like your bill and to activate Discovery Plus as you previous one will have been closed.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Now you should be able to use your new ID to access these services.