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Discussion topic: My bill is overdue and I am unfortunately struggling financially due to Xmas

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This message was authored by Tonyc2020 This message was authored by: Tonyc2020

My bill is overdue and I am unfortunately struggling financially due to Xmas

I am struggling financially due to Xmas and benefits delay. Please can I pay bill on 15th January and please . I always pay and this is the first time I have asked for help on this matter. Thank you 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

Posted by a Superuser, not a Sky employee. Find out more

@Tonyc2020 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

Posted by a Superuser, not a Sky employee. Find out more

@Tonyc2020 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Tonyc2020
Topic Author
This message was authored by Tonyc2020 This message was authored by: Tonyc2020

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

Posted by a Superuser, not a Sky employee. Find out more

@Tonyc2020 Just so you're aware your not addressing sky here but fellow customers, my previous reply still stands as their is no way round skys automated payment system 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Birminghamgirl This message was authored by: Birminghamgirl

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

I am in the same boat and I'm trying to sort something out to make a payment but so far no luck.. 

 

How long after the second failed payment do restrictions Begin?

 

Moderator note: excess spacing removed as would be difficult to read on a mobile device

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

Posted by a Superuser, not a Sky employee. Find out more

@Birminghamgirl 

Your Sky TV services will be first. If you have Sky Broadband and Sky Talk they will follow a few days later. This is to allow you time to make a payment. As to how quickly I'm not sure but I would guess at within 48 hours. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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