My bill is overdue and I am unfortunately struggling financially due to Xmas

[Tonyc2020]

I am struggling financially due to Xmas and benefits delay. Please can I pay bill on 15th January and please . I always pay and this is the first time I have asked for help on this matter. Thank you 

[SKY1992bf · Accepted solution]

@Tonyc2020 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

[Tonyc2020]

Re: My bill is overdue and I am unfortunately struggling financially due to Xmas

[SKY1992bf]

@Tonyc2020 Just so you're aware your not addressing sky here but fellow customers, my previous reply still stands as their is no way round skys automated payment system 

[Birminghamgirl]

I am in the same boat and I'm trying to sort something out to make a payment but so far no luck.. 

How long after the second failed payment do restrictions Begin?

Moderator note: excess spacing removed as would be difficult to read on a mobile device

[Daniel0210]

@Birminghamgirl 

Your Sky TV services will be first. If you have Sky Broadband and Sky Talk they will follow a few days later. This is to allow you time to make a payment. As to how quickly I'm not sure but I would guess at within 48 hours.