My bill hasn't been taken and also your trying to charge me 117 pounds

[Robyn741]

My bill for the month hasn't been taken from my account as it usually is and also your trying to charge me 117 pounds for a non return charge when you've never sent me the box to return it. 

[peter-marlow+1966]

We are not sky on we are all just customers  trying  help  each  other  out  you need to ring sky  and talk  to them  about your  bill 

[Chrisee]

@Robyn741 you are notvtalking to Sky by pisting in the firum. There are many possible explanations including that you made a change to your services or the direct debit failed. You can see a breakdown of your bill in the My Sky but otherwise give Sky a call.

[Daniel0210 · Accepted solution]

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@Robyn741 wrote:

trying to charge me 117 pounds for a non return charge when you've never sent me the box to return it. 

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@Robyn741 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[caesarome]

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@Robyn741 wrote:

My bill for the month hasn't been taken from my account as it usually is

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@Robyn741 

If your billing date falls on a Saturday or Sunday then irt will not be taken until the Monday at the earliest so what shows via your online bill:

https://www.sky.com/bill/tv-broadband-talk