My account showing an old account

[Eckethump]

Hi

when I log into sky it says my services are cancelled and won't let me even check a bill.  This is from an account I believe closed a long time ago.  I replaced my email as sugested but to no differing effect.  /I am currently in cred8it with my account and would love to look at the possibility of sky glass but apperently I have a bill to clear first - which i don't.

Can someone give me a specific solution please not just the generic go to this page and do it yourself - i tried and can't make a change.

Thanks

[GD1]

@Eckethump   As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id