My account restricted

[Mollielooooooo]

I bought an iPad a year ago on SKY . I pay by direct debit and I have recently changed my bank account . My direct debit is due and I need to change my details but when I click on my account or my details it says page restricted . Can anyone help what I should do ?

[caesarome]

@Mollielooooooo 

Are you signed in with your main primary Sky ID and password ?

[Mollielooooooo]

Yes , and it still doesn't let me look at anything it says restricted for all the tabs 

[caesarome]

@Mollielooooooo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Mollielooooooo an invite to chat.

[Mollielooooooo]

I responded and got no response back and now the chat bubble has dissapeared?

[Addie15]

HI @Mollielooooooo! I have re-escalated your post. Look out for the chat bubble.

Thanks.

[Lisa-P1987]

Thanks for chatting to us @Mollielooooooo . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Mollielooooooo]

Hi pls open the chat again . I keep missing the emails and I still have this issue

[caesarome]

@Mollielooooooo 

I have alerted Sky again for you.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Mollielooooooo another invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Mollielooooooo . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks