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Discussion topic: My account is saying it needs to be reinstated but I’ve paid the bill already

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This message was authored by atlas28 This message was authored by: atlas28

My account is saying it needs to be reinstated but I’ve paid the bill already

I've paid the bill but my account is saying I need to reinstate it 

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This message was authored by caesarome This message was authored by: caesarome

Re: My account is saying it needs to be reinstated but I’ve paid the bill already

Posted by a Superuser, not a Sky employee. Find out more

When did you pay the bill, was it today ?

Have you set up a monthly payment like a credit or debit card or direct debit as this will need doing even if you has previously got this set up.

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atlas28
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This message was authored by atlas28 This message was authored by: atlas28

Re: My account is saying it needs to be reinstated but I’ve paid the bill already

Yes there's a direct debt 

This message was authored by caesarome This message was authored by: caesarome

Re: My account is saying it needs to be reinstated but I’ve paid the bill already

Posted by a Superuser, not a Sky employee. Find out more

As I said above, you will need to set it up

again:

 

https://www.sky.com/myaccount/bill/change-payment-method

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