My WiFi been turned off and I can’t pay till 2 weeks and I can’t get in touch with sky

[Anthony155]

My sky been turned off and I really need it back on I can't get in touch because I have no credit in my phone and no WiFi and I can't pay it till two weeks I've been struggling 

[caesarome]

@Anthony155 

Sky will not restore your broadband until you pay what you owe in full and if when you did this you were 2 weeks late in paying this bill you will also have to pay the following months bill and reset up your monthly payment. This process applies to us all.

[Daniel0210 · Accepted solution]

@Anthony155 
Any calls to Sky will only prompt you to make a full payment.

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/