Discussion topic: My Sky and BOT lack of information

This message was authored by: IanEA · ‎26 Nov 2025

My Sky has a manage your program page, problem is you can't , the BOT is a joke it can't understand ' Cancel my TNT subscription request ' all sorts of stupid links none of which support the cancellation question !

WHY is it so bloody difficult to do the basics , to management page you can't manage is incompetence,, my Sky app is not customer friendly unless you want to buy something !

This message was authored by: Daniel0210 · ‎26 Nov 2025

@IanEA wrote:

it can't understand ' Cancel my TNT subscription request '

@IanEA
All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: caesarome · ‎26 Nov 2025

@IanEA

Are you billed via Sky for TNT or Bt/TNT for access to the channels ?

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Discussion topic: My Sky and BOT lack of information

My Sky and BOT lack of information

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