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Discussion topic: My Broadband price has doubled

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This message was authored by: Hymerman

My Broadband price has doubled

My Bill has increased from £23.50 to £46 how can this be justified

 

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This message was authored by: daveNOS

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman Quite simple really, it would appear your discounted term has ended and you are now paying full price.

This message was authored by: Daniel0210

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman 
Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK), when your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: PandJ2020

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman wrote:

...how can this be justified

 


By Sky implementing the terms you agreed to?

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman wrote:

My Bill has increased from £23.50 to £46 how can this be justified


Because Comcast Corporation stockholders would rather prefer their Sky Group division to actually make a profit, and broadband at that original amount basically doesn't do so.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Hymerman

Re: My Broadband price has doubled

Several other companies are a lot cheaper closer to my original price , and as for making a profit they make huge amounts 

This message was authored by: Daniel0210

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman 

What you're seeing with other companies are deals for new customers. Better discounts are offered to new customers as an incentive for them to join.

 

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: PandJ2020

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman wrote:

 and as for making a profit they make huge amounts 


They posted a loss of £224m - that's a lot...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Mark39

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman wrote:

Several other companies are a lot cheaper closer to my original price....


Simply switch, then. No drama.

This message was authored by: TimmyBGood

Re: My Broadband price has doubled

Posted by a Superuser, not a Sky employee. Find out more

@Hymerman wrote:

Several other companies are a lot cheaper closer to my original price , 


a) ISPs choose to break even (or even lose money) on an initial minimum contract term because they know a percentage of customers won't switch at the end of it

 

b) Altnet ISPs (those not using the national Openreach network) don't pay BT Wholesale rental prices for bearer circuits and spend start-up capital to offer unsustainable pricing 

 


@Hymerman wrote:

as for making a profit they make huge amounts 


Huge revenues, no profit....

 

https://thedesk.net/2024/10/sky-group-fy-2024-earnings-comcast/  

 

(not to mention the 40 billion dollar price tag in 2018 and the 8.6 billion dollar write-down in 2022)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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