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Discussion topic: My Bill is double the usual amount it’s not £50 instead of £25

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This message was authored by Davidsuperman This message was authored by: Davidsuperman

My Bill is double the usual amount it’s not £50 instead of £25

My Wi-Fi bill has doubled from £25 to £50 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My Bill is double the usual amount it’s not £50 instead of £25

Posted by a Superuser, not a Sky employee. Find out more

@Davidsuperman 

Exactly double seems strange but could a discounted deal have ended? You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Davidsuperman
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This message was authored by Davidsuperman This message was authored by: Davidsuperman

Re: My Bill is double the usual amount it’s not £50 instead of £25

No I'm still very much in the beginning of my contract with Sky and it's gone from 25 to 50 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My Bill is double the usual amount it’s not £50 instead of £25

Posted by a Superuser, not a Sky employee. Find out more

@Davidsuperman 

How near the beginning? The first couple of bills are generally bigger. Check and compare this bill to the last one. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Joe+R This message was authored by: Joe+R

Re: My Bill is double the usual amount it’s not £50 instead of £25

If you have sky talk, check the phone bill. I have found a spam call received in Dec that has £42 charge on it!!

 

Trying to contact customer services to see what can be done if anything.

 

Avoid taking or making calls to any number beginning 090 or 091

 

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